Shipping Policy

Shipping Policy
FREE SHIPPING on orders over $99!

*48 Continental United States Only*


Orders over $99:
Receive free shipping on orders over $99*. In-stock items are shipped promptly and will be delivered within 7-10 business days depending on where you live. Oversize charges are additional and are listed on applicable products on the catalog page and on this website.

Need it Faster?

Expedited Shipping:
We offer Next Day, 2nd Day, and 3rd Day expedited shipping options.
Expedited shipping costs are based on the weight, size of the package and the destination.
Expedited orders received by 2 PM (EST) will be shipped the same day, excluding Saturdays, Sundays and holidays.

Local Pickup:
Our in-location pickup service allows you to order items from and pick them up at our North Canton, OH retail store. Most of our website items are available for local customers to pick up in the store, excluding drop-ship items.

To place an order for pickup at our North Canton, OH warehouse, simply place your items in your online shopping cart and click the checkout button. Once you have signed in or completed our online registration for guests and new shoppers, you will be prompted to select a shipping method. Choose the “Pickup at North Canton, OH” method. Once your order is ready for pick up, we will notify you by email or phone call.

Warehouse Location:
7900 Whipple Avenue
North Canton, OH 44720
Phone: 330-494-8225

*Oversize Shipping Charges
A small percentage of our large and/or heavy items require oversized shipping charges. These charges are additional and are listed on applicable products on the catalog page and on this website.

Additional Shipping Charges:
Some of our heavy or large size items, such as saddles, have additional shipping and handling charges, that is listed on the product information pages and will also be mentioned in your shopping cart.

International Shipping Policy:
We offer worldwide shipping! Deliveries outside of the 48 continental United States require additional shipping charges. Alaska, Hawaii and Puerto Rico are considered to be international for shipping purposes only. Our international shipping options and prices will be available to you on our website when you check out, but you may also contact us for a shipping quote.

Damaged or Defective Items:
If you receive an item from us that is damaged or defective (ripped/torn, missing parts, not  as described, etc.) please immediately contact our customer service department at 330-494-8225 or email us at

You must contact us within 48 hours of order arrival and include proof of the damage or defect (by including photographs, for example) to be eligible for a refund or exchange.

Refund Policy

We accept all returns on like new, unused items with tags still attached. The buyer is responsible for the return freight. Prior authorization must be obtained. Click here for our returns page

If items are found to have missing tags or not be in new condition upon being returned, we hold the right to charge a restocking fee of up to 20%.

All saddles have a 20% restocking fee when returned in new condition, and up to 50% restocking fee if they are returned in used condition.

We hold the right to refuse any abused merchandise that is returned.

Warranty Issues:

If you have an issue related to a manufacturer's warranty, you can contact us (via phone or email), or directly contact the manufacturer. If you contact us, we can put you in touch with the manufacturer’s customer service department. The manufacturer is responsible for honoring warranty replacements and not us. We will only honor item replacements that are found to be damaged or defective upon arrival. Customer must contact us within 48 hours of package delivery.

Tracking your Package:
You will receive a ship confirmation email when your order ships. The email will include your tracking number, carrier information, and expected arrival time. You may also log in to your account to track your order, or go to your carrier website (FedEx, UPS, or USPS), enter your tracking number, and track your package that way.

Undeliverable Packages:
Please ensure that you have provided the correct deliverable shipping address when placing your order. Once the package is shipped to an undeliverable address, there is an address correction charge applicable up to $15.