Returns / Exchange Policy
Updated June 2018
Returns Before 30 Days After Package Arrival
Our return period lasts for thirty days after your package arrives. During this time, you may return any non-defective, unused item with tags to us for a refund. It is the buyer's responsibility to pay return shipping in the case of issues like wanting a different color/size, changing your mind about the order, ordering the wrong product, etc. We will not pay return shipping for cases such as this. All returns will have a 20% re-stocking fee.
Returns on Wrong Items/Defected Products
In the case of an issue with your order, such as receiving the wrong color/size/type of item, we will pay return shipping at our discretion, as well as the cost of shipping to send you the correct item if an exchange is desired.
Returns After 30 Days After Package Arrival
Saddle returns and most other returns are not allowed after the thirty day period has passed. At our discretion, we may allow select returns or exchanges after this period but they will include a 20% re-stocking fee at minimum. We will not pay to ship after the fourteenth day- all shipping will be the buyer’s responsibility.
If you would like to exchange a product you ordered for another color, size, or style, you may do so at your own cost by paying the shipping to return the unused item you wish to exchange. Once we have received your exchanged item and verified that it has not been used, we will send out your exchange item, with the buyer being responsible for the shipping costs.
Saddle Return Policy
All of our saddles are eligible to be returned within thirty days of receiving your item, with a 20% re-stocking fee deducted. Used saddles will not be accepted. If your saddle is found to be used upon return (things like horsehair on the underside, the saddle being dirty, etc.), your return will not be accepted. Your options then will either be to pay to have the saddle returned to you, to pick the saddle up at our warehouse, or forfeit the return of the saddle and your refund.
If you are looking to return a product because of a defect/issue covered by an existing warranty, then you must contact the manufacturer of the product and not us. We are not responsible for manufacturer warranties. As only the seller, we cannot honor them. It is the buyer's responsibility to contact the manufacturer and register their warrantied products. If you contact us with a warranty issue, all we can do is help you get in contact with the manufacturer.
Closeout, Bargain Bin, and Scratch and Dent Returns
Any items that are marked “Closeout,” “Bargain Bin,” or “Scratch and Dent” are not eligible for returns under any circumstances. These items are deeply discounted and are considered final sales. No refunds will be issued for these products. In select cases we may allow for returns/exchanges of these products for store credit, as well as a 20% re-stocking fee and the buyer will be responsible for any shipping costs.