Information

PAYMENTS

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Cashier's Checks, Money Orders, and personal checks. All personal checks are held for approximately 10 days before your order will be shipped. There will be a $20.00 fee applied for all returned checks. We do not accept checks from outside of the United States. We also accept payment via Wire Transfer for large orders & International orders. Once the order is placed online, our Bank Routing information will be forwarded to the customer via email. Once the payment has been received by the bank, the order will be shipped.

SHIPPING & TRANSIT TIME

When can I expect my merchandise to arrive?

Orders are shipped out within 1-2 working days Monday - Friday. We primarily ship orders by Federal Express. We also offer USPS, UPS, and DHL Express shipping. We ship orders to Canada by USPS only. If an item is out of stock, we contact our customers via email or by phone. Once the order is shipped out, the tracking information is provided to the customer via email so as to track their package & watch for the package on line from the convenience of their homes. Therefore it is important that customers update their contact information. Packages are shipped from our warehouse located in North East Ohio, therefore it normally takes about 2- 8 days for delivery depending on your location.

COMBINED SHIPPING

Can I save on combined shipping if I buy several items?

Our shipping cost has been averaged out over thousands of items and for online ordering convenience, we base shipping cost on the total weight of the package & the destination. Our shipping calculator is tied to the Federal Express & USPS system. This allows us to keep our shipping and handling cost down and provides quick online shipping calculations for each order.

RETURNS/EXCHANGES

How do I exchange/return?

For details see our complete return/exchange policy online. To return or exchange an item customers must complete our contact us online form to obtain a return authorization number. It is very important to include all of your information regarding the purchase so we can correctly and promptly complete your return. All of our products can be returned provided the item is in new, unused condition with the original tags/packaging within 15 days of receipt, for a refund excluding the original shipping charges paid. There will be a $50 restocking fee for all returned saddles. A 20% restocking fee will apply to all orders shipped via "Free Shipping". A restocking fee may apply to all other items returned without the original packing or returned in any condition less than the new, unused and clean.

NEW MERCHANDISE ONLY

Have these products been used?

We sell only new products. All of our merchandise is brand new from the manufacturer.

SATISFACTION GUARANTEED

Your Complete Satisfaction is Guaranteed. If for any reason you are not satisfied with one of our products, you may return the unused merchandise by requesting a return within three days of receipt of your package for a full return, minus shipping.