Derby Originals innovative and new Premium Hydro Cooling Jacket is the perfect solution for keeping your pet safe and happy in harsh summer weather. These jackets keep your dog dry, but naturally cooled using the power of evaporation, for up to 10 or more hours! This premium version also features a new cooling belly band that is designed to be highly adjustable to fit more sizes and breeds of dogs, while also helping to keep your dogs belly and internal organs from overheating. These jackets are a perfect choice for those who want to take their dog on long walks or hikes, participate in dog sports, or simply keep their dog cool and safe from harmful UV rays. These coats were designed to help prevent potentially fatal heat stroke in dogs, and instead, keep your pup comfortable and happy in hot weather.
Before the first use, please dunk the product under water, gently squeeze out the excess water and let the product dry completely. This is necessary for the cooling fibers to set into the product. Please note, the product could feel 'soapy' because of the polyester fiber migration after the first activation. This rinses away on the next soaking.
NEW AND IMPROVED DESIGN - this premium version of our hydro cooling jacket has been designed with a cooling belly band that makes this coat more adjustable and effective than ever before. This new version also has reflective trim for added safety and visibility.
PROTECTS AGAINST UV RAYS - these coats not only protects against heat but harmful UV rays from the sun as well. If you’re looking for UV protection that won’t add bulk and overheat your dog, these coats are perfect for you.
DESIGNED TO PREVENT OVERHEATING - these coats are great for longer haired, double-coated, or brachycephalic breeds who are prone to overheating, heat stress, and heat exhaustion. Keeping your dog cool with this coat could potentially save their life!
LIGHTWEIGHT THREE-LAYER DESIGN - this jacket is made of a three-layer, ultra-thin, quilted material. The outer layer reflects heat and evaporates water, the middle layer absorbs and retains water, and the inner layer repels water.
SOOTHES SORE MUSCLES AND JOINTS - another benefit of this cooling jacket is that it can be used to cool and soothe sore joints and muscles or relieve arthritis pain in your dog. The powerful cooling action of this coat acts like an ice pack and provides instant cooling relief.
Updated January 2019
Returns Period for Wholesale Customers
Items may be returned within 30 days of purchase. Items must be returned in new, unused condition with the original tags and packaging. Buyers are responsible for the return shipping costs. All returns are subject to a 20% re-stocking fee at our discretion. Follow the link below to request a return.
Request a Return: https://www.tackwholesale.com/a/returns
Returns Period for Dealers
Only items from your most recent order are eligible for return within 30 days of purchase. Dealer's are responsible for the return shipping costs. Any items returned will be refunded in the form of store credit. Only defective or damaged items are eligible for a refund back onto the original payment method used to place the order with a 20% restocking fee at our discretion.
Request a Dealer Return: https://www.tackwholesale.com/a/returns
Received Wrong Items/Defective Products
In the case of an issue with an order such as receiving the wrong color/size/type of item, we will provide a return shipping label at our discretion, as well as the cost of shipping to send you the correct item if an exchange is desired.
Past 30 Day Return Period
No returns are accepted after 30 days. We may allow select returns or exchanges after this period at our discretion. All returns received back after the 30 day returns period are subject to a minimum 20% re-stocking fee. We will not pay return shipping after the fourteenth day- all shipping will be the buyer’s responsibility.
To exchange a product ordered for another color, size, or style, request a return using the link provided below. Return shipping for exchanges is provided by us if they are requested through our website. Return shipping is the buyer's responsibility for any exchanges not requested through our website. Once we have received your exchanged item and verified that it has not been used, we will send out your replacement item.
Request an Exchange: https://www.tackwholesale.com/a/returns
Saddle Return Policy
All regular sale saddles are eligible for return within thirty days of receiving your item, with a 20% re-stocking fee deducted. Used saddles will not be accepted. If your saddle is found to be used upon return (Ex. horsehair on the underside, the saddle being dirty, etc.), your return will not be accepted. Your options then will either be to pay to have the saddle returned to you, to pick the saddle up at our warehouse, or forfeit the return of the saddle and your refund. Bargain Bin and Closeout saddles are not eligible for return under any circumstances.
If you need to return a product because of a defect and or issue covered by an existing warranty, then you must contact the manufacturer of the product directly. We are not responsible for manufacturer warranties. As only the seller, we cannot honor them. It is the buyer's responsibility to contact the manufacturer and register their warrantied products. Bargain Bin and Closeout items are not covered under any warranty for any reason.
By accepting our terms and conditions, you agree that all legal disputes are to be filed in the Massillon Court, Ohio only.
Closeout, Bargain Bin, and Scratch and Dent Returns
Any items that are marked “Closeout,” “Bargain Bin,” or “Scratch and Dent” are not eligible for returns under any circumstances. These items are deeply discounted and are considered as-is final sales. No refunds will be issued for these products. Bargain Bin items may consist of returned items, closeout, discontinued, last piece, missing pieces, warehouse find, water damaged, and or scratch/dent products. These products are sold as is and are not eligible for returns under any circumstances. There are no exceptions to this rule and by buying these products you agree to abide by our no returns policy. Please contact us to inquire about any additional information regarding a Bargain Bin product. Bargain Bin items are not covered under any warranty even if the original product has a warranty. We do our best to provide the most accurate descriptions and condition notes possible on all listings. Items may contain other slight imperfections or damage that are not stated.