|
*There are no returns on ANY Courbette Saddles or Closeout Items.
We adhere to a seven (7) day return or exchange policy for all of our
merchandise. The merchandise must be in its original, unused
condition, with all of the original tags and packaging
to qualify for a refund.
If you would like to make an exchange or return, you will need to contact
us within seven (7) business days of receiving your order.
Failure to do so will void your right to a refund or exchange.
Items without the original tags and packaging may only
be exchanged upon approval or returned for conditional
store credit only.
To exchange or return an item, the customer MUST obtain a return authorization
number (RA#). Tack Wholesale reserves the right to refuse any package
without a return authorization number, and no exchange or refund will
be given at that time.
To obtain your return authorization number (RA#) and return address,
please fill out the form below and someone will be
in contact with you as soon as possible.
Before returning or exchanging any merchandise, please be sure to note
the following items:
- All items should be returned using the original packaging.
If this is not possible, please include as much of the
original packaging as possible.
- ALL shipping costs must be paid by the customer. If
exchanging an item, Tackwholesale will cover half of
the return freight. Please include a check for the amount
imparted to you during your initial contact.
- Your return authorization number (RA#) must be written
on the outside package where it is clearly visible. We
do not accept any packages at our PO Box address, and
the correct return address will be given to you during
your initial contact with the returns and exchanges department.
Tackwholesale reserves the right to refuse any package
without a return authorization number (RA#).
- Please review the terms and conditions before sending
any merchandise to us.
- All authorized returns must be received by us within
fourteen (14) business days of the initial contact with
returns and exchanges department.
All returns are subject to approval by the Tack Wholesale staff prior to a
refund being given or an exchange being made. If items are found to be unacceptable,
the item will be refused or a restocking fee applied.
If there are any questions about the return and exchange policy, please
feel free to contact us.
| Return Form |
|---|
If you would like to make a return online,
please fill out the form and a representative will contact you with the details. |
|
|
|
Terms and Conditions
All merchandise returned and found to be used is
destroyed and no refund or exchange is issued.
All merchandise without its original packing or tags
will be be charge a 20% restocking fee.
All Horse Clothing: No returns or exchanges on Horse
Clothing.
Western Boots:
There will be a $15.00 restocking fee for all western boots
returned for a refund. Original Boot Box must be returned
UNmarked and UNdamaged. Additional $5.00 will be
charged for any Marked or boxes that Can't be used.
Riding Boots: Can be tried on the carpet and can be returned
for an exchange or refund. Used boots with mud or wrinkles
are destroyed and no refund will be issued. Any damage to
the boot box will incur a 20 percent restocking fee.
Saddles and Harness Sets: American made saddles will have a $50.00 restocking fee.
All
other saddles and
harness sets returned for a refund will
have a $20 restocking fee applied to the refund. Other
items purchased through our website returned without packing
materials and tags will be charged a 20% restocking fee. You
can return items for a store credit and the restocking fee
will be waived.
*There
are no returns on ANY Courbette Saddles or Closeout Items.
|
|
