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Returns
Home » Catalog » Returns

*There are no returns on ANY Courbette Saddles or Closeout Items.

We adhere to a seven (7) day return or exchange policy for all of our merchandise. The merchandise must be in its original, unused condition, with all of the original tags and packaging to qualify for a refund.

If you would like to make an exchange or return, you will need to contact us within seven (7) business days of receiving your order. Failure to do so will void your right to a refund or exchange. Items without the original tags and packaging may only be exchanged upon approval or returned for conditional store credit only.

To exchange or return an item, the customer MUST obtain a return authorization number (RA#). Tack Wholesale reserves the right to refuse any package without a return authorization number, and no exchange or refund will be given at that time.

To obtain your return authorization number (RA#) and return address, please fill out the form below and someone will be in contact with you as soon as possible.

Before returning or exchanging any merchandise, please be sure to note the following items:

  1. All items should be returned using the original packaging. If this is not possible, please include as much of the original packaging as possible.
  2. ALL shipping costs must be paid by the customer. If exchanging an item, Tackwholesale will cover half of the return freight. Please include a check for the amount imparted to you during your initial contact.
  3. Your return authorization number (RA#) must be written on the outside package where it is clearly visible. We do not accept any packages at our PO Box address, and the correct return address will be given to you during your initial contact with the returns and exchanges department. Tackwholesale reserves the right to refuse any package without a return authorization number (RA#).
  4. Please review the terms and conditions before sending any merchandise to us.
  5. All authorized returns must be received by us within fourteen (14) business days of the initial contact with returns and exchanges department.

All returns are subject to approval by the Tack Wholesale staff prior to a refund being given or an exchange being made. If items are found to be unacceptable, the item will be refused or a restocking fee applied.

If there are any questions about the return and exchange policy, please feel free to contact us.

Return Form

If you would like to make a return online,
please fill out the form and a representative will contact you with the details.

Order Number:
First Name:Last Name:
Item Name / Number:
Item Number of the Exchange:* Exchange Only
Size of the exchange:* Exchange Only
Color of the exchange:* Exchange Only
Date Puchased:
Date Received:
Payment Method: Check    Money Order    Credit Card    PayPal®
Would you like to: Exchange    Exchange for Different Item  
Return for Store Credit   Return for Refund
Store Credit
Reason for Exchange or Return:
Is this item used? Yes    No
Contact Email or Phone #
Additional Comments:
 


Terms and Conditions

All merchandise returned and found to be used is destroyed and no refund or exchange is issued. All merchandise without its original packing or tags will be be charge a 20% restocking fee.

All Horse Clothing: No returns or exchanges on Horse Clothing.

Western Boots: There will be a $15.00 restocking fee for all western boots returned for a refund. Original Boot Box must be returned UNmarked and UNdamaged. Additional $5.00 will be charged for any Marked or boxes that Can't be used.

Riding Boots: Can be tried on the carpet and can be returned for an exchange or refund. Used boots with mud or wrinkles are destroyed and no refund will be issued. Any damage to the boot box will incur a 20 percent restocking fee.

Saddles and Harness Sets: American made saddles will have a $50.00 restocking fee. All other saddles and harness sets returned for a refund will have a $20 restocking fee applied to the refund. Other items purchased through our website returned without packing materials and tags will be charged a 20% restocking fee. You can return items for a store credit and the restocking fee will be waived.

*There are no returns on ANY Courbette Saddles or Closeout Items.

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For more information: TACKWHOLESALE.COM P.O. Box 2795 North Canton, OH 44720 US
Call: 1-866-BUY-TACK or 330-494-TACK
Fax: 1-866-723-3530
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