Tack-Wholesale.com :: Wholesale Tack Supplies Quality Tack At Wholesale Prices Easy Ordering Online or Call: 1-866-BUY-TACK

Home | Your Account | Support | Sitemap

 0 Items In Cart   Checkout Now!

English   Western   Australian   Gift Items   Apparel   Halters

  Home  Bulk Purchases   Top Sellers   Become A Dealer   Closeout Items  

 Search Catalog:
 
 Advanced Search

0

item(s) in your shopping cart

Subtotal: $0.00

Shop Our Catalog
Bargain Zone
Bulk Buys
Year End Awards
English
Bits & Spurs
Western
Australian
Riding Apparel & Boots
Blankets & Sheets
Carry Bags
Contest
Fly Masks & Sheets
Hay & Bale Bags
Personalize It!
Dog Collars & Leashes
Cattle Halters
Stable Supplies
Halters
Training
Mini Horse Items
Pony Items
Draft Horse Items
Gifts & Home Decor
Impact Protection
What's New
Patriotic Items
Special/Lot Purchase
Top Sellers
Closeout Items
Scratch & Dent


Help & Information Returns/Exchanges
Shipping Information
Layaway Program
Photo Gallery
Leave Feedback
Articles
Privacy Notice
About Us
Links
Contact Us
Printable Catalog
Gift Voucher FAQ
Dealer Terms and Conditions
Site Map
Order A Catalog! Smokinstud.com
Returns
Home » Catalog » Returns

*There are no returns or exchanges on ANY Courbette Saddles or Closeout Items.

We adhere to a fifteen (15) day return or exchange policy for all of our merchandise. The merchandise must be in its original, unused condition, with all of the original tags and packaging to qualify for a refund.

If you would like to make an exchange or return, you will need to contact us within fifteen (15) business days of receiving your order. Failure to do so will void your right to a refund or exchange. Items without the original tags and packaging may only be exchanged upon approval or returned for conditional store credit only.

To exchange or return an item, the customer MUST obtain a return authorization number (RA#). Tack Wholesale reserves the right to refuse any package without a return authorization number, and no exchange or refund will be given at that time. This is for security and business operation reasons.

There will be a 20% restocking fee for all cancelled Special Orders once the order is packed and ready to be shipped.

To obtain your return authorization number (RA#) and return address, please fill out the form below and someone will be in contact with you as soon as possible.

Before returning or exchanging any merchandise, please be sure to note the following items:

  1. All items should be returned using the original packaging. If this is not possible, please include as much of the original packaging as possible.
  2. ALL shipping costs must be paid by the customer. If exchanging an item, Tack Wholesale may discount shipping up to 50 % of the original amount paid. This is up to Tack Wholesale's discretion. 
  3. Your return authorization number (RA#) must be written on the outside package where it is clearly visible. We do not accept any packages at our PO Box address, and the correct return address will be given to you during your initial contact with the returns and exchanges department. Tackwholesale reserves the right to refuse any package without a return authorization number (RA#).
  4. Please review the terms and conditions before sending any merchandise to us.
  5. All authorized returns must be received by us within fourteen (14) business days of the initial contact with returns and exchanges department.

All returns are subject to approval by the Tack Wholesale staff prior to a refund being given or an exchange being made. If items are found to be unacceptable, the item will be refused or a restocking fee applied.

Horse fluids, such as urine and sweat, are highly acidic.  Any suede leather item that comes in contact with such fluids will bleed and is not covered by their warranty.  Tack Wholesale is not responsible for such incidents, and the items are not returnable.

If there are any questions about the return and exchange policy, please feel free to contact us.


Return/Exchange Form

If you would like to make a return online,
please fill out the form and a representative will contact you with the details.

Order Number:
First Name: Last Name:
Item Name / Number:
Would you like to: Exchange for Different Item
Return for Store Credit
Return for Refund
Date Puchased:
Date Received:
Payment Method: Check    Money Order    Credit Card    PayPal®
Reason for Exchange or Return:
Is this item used? Yes    No
Contact Email or Phone #
Additional Comments:
 


Terms and Conditions

All exchanges & returns must be authorized via email. Customers are required to fill out the exchange/return form on line found on our home page for any exchanges or returns. Upon receipt of this form an RA & will be automatically issued via email within 1-2 days with return instructions. All packages returned must have the RA number clearly marked on the box just above the label. Customers are responsible for return shipping charges.

All merchandise returned and found to be used will be destroyed and no refund or exchange will be issued. All merchandise returned without its original packing or tags will be charged a 20% restocking fee.

Sales are final on any embroidered items and therefore are not returnable.

All Horse Clothing: We do not accept returns or exchanges on any Horse Clothing due to health reasons once it is out of the bag. Also some horses do not take well to sheets / blankets & will often destroy them. Tackwholesale is not responsible for any horse clothing that is torn and destroyed once it has been on the horse. Any returned horse clothing will be destroyed.

English & Western Boots:  Boots may be tried on the carpet and can be returned for an exchange or refund. Used boots with mud, dirt or wrinkles are destroyed and no refund will be issued.  There will be a $15.00 restocking fee for all drop shipped boots from Abilene, Smoky Mountain, or Tuffrider. Original Boot Box must be returned Unmarked and Undamaged. Additional $5.00 fee will be charged for any damaged or marked  boxes that Cannot be re-used. Please make sure to return the boots inside the carton it was shipped in & do not write on the boot box.

Saddles and Harness Sets: A $50.00 restocking fee will apply to all saddles returned. In case of an exchange or store credit this fee will be waived off. All harness sets returned for a refund will have a $20 restocking fee applied to the refund. Other items purchased through our website and returned without original packing materials and tags will be charged a 20% restocking fee. You can return items for a store credit within 15 days of receipt and the restocking fee will be waived.

Special order items are not returnable.  Shipping charges are not refundable once the items have been shipped and will therefore apply for all refused packages. Once the order has been marked shipped by the warehouse it cannot be canceled.

Tackwholesale.com will not be held responsible for any fee imposed by your card issuing bank  for any credit card transactions due to being either over the limit or for any other reasons. This will be the responsibility of the customer.

Wire transfer fees deducted by the originator bank will be the responsibility of the customer. Please check with your bank about origination fees so they will not deduct any amount of fee from the wire transfer amount sent.

*There are no returns or exchanges on ANY Courbette Saddles, Closeout Items, or Horse Clothing.

Home | Shopping Cart | Auction Payments | Dealer Program | Shipping Information | Testimonials | Measurements
Links | Bridles | Halters | Saddles | Contact Us | Help & Info

Visa Mastercard Paypal

For more information: TACKWHOLESALE.COM P.O. Box 2795 North Canton, OH 44720 US
Call: 1-866-BUY-TACK or 330-494-TACK
Fax: 1-866-723-3530
© Copyright 2004-2008 TackWholesale.com . All Rights Reserved.  Privacy Policy | Company Overview