We adhere to a fifteen (15) day return or exchange policy for all of our merchandise. The merchandise must be in its original, unused condition, with all of the original tags and packaging to qualify for a refund.

If you would like to make an exchange or return, you will need to contact us within fifteen (15) business days of receiving your order. Failure to do so will void your right to a refund or exchange. Items without the original tags and packaging may only be exchanged upon approval or returned for conditional store credit only.

To exchange or return an item, the customer MUST obtain a return authorization number (RA#). Tack Wholesale reserves the right to refuse any package without a return authorization number, and no exchange or refund will be given at that time. This is for security and business operation reasons.

Cancelled Orders

Orders may be canceled only before it ships out. Once an order has been shipped out, it can be returned in accordance with our return policy by the customer. A refund will be issued less the shipping charges and, if applicable, custom duty for all International orders. There will be a 20% restocking fee for all cancelled Special Orders once the order is packed and ready to be shipped.

Return Authorization

To obtain your return authorization number (RA#) and return address, please fill out the form below and someone will be in contact with you as soon as possible.

Before returning or exchanging any merchandise, please be sure to note the following items:

1. All items should be returned using the original packaging. If this is not possible, please include as much of the original packaging as possible.
2. ALL shipping costs must be paid by the customer. If exchanging an item, Tack Wholesale may discount shipping up to 50 % of the original amount paid. This is up to Tack Wholesale's discretion. 
3. Your return authorization number (RA#) must be written on the outside package where it is clearly visible. We do not accept any packages at our PO Box address, and the correct return address will be given to you during your initial contact with the returns and exchanges department. Tackwholesale reserves the right to refuse any package without a return authorization number (RA#).
4. Please review the terms and conditions before sending any merchandise to us.
5. All authorized returns must be received by us within fourteen (14) business days of the initial contact with returns and exchanges department.

All returns are subject to approval by the Tack Wholesale staff prior to a refund being given or an exchange being made. If items are found to be unacceptable, the item will be refused or a restocking fee applied.

Horse fluids, such as urine and sweat, are highly acidic.  Any suede leather item that comes in contact with such fluids will bleed and is not covered by their warranty.  Tack Wholesale is not responsible for such incidents, and the items are not returnable.

All English saddles can and will loose their dye because of rub marks from the stirrup leathers. These marks are completely normal. No returns or exchanges can be given on English saddles on this basis. because this type of wear is normal.

We need to be contacted by December 31st for a return or exchange for any item purchased as a Christmas gift. If there are any questions about the return and exchange policy, please feel free to contact us.