Frequently Ask Questions

PAYMENTS

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Cashier's Checks, Money Orders, and personal checks. All personal checks are held for approx 10 days for the check to clear before shipping the order. There will be a $20.00 fee applied for all returned checks. We do not accept checks from outside of the United States. We also accept payment via Wire Transfer for large orders & International orders. Once the order is placed on line, our Bank Routing information will be forwarded to the customer via email. Once the payment has been received by the bank, the order will be shipped.

SHIPPING & TRANSIT TIME

When can I expect my merchandise to arrive?

Orders are shipped out within 1-2 working days Monday - Friday. We primarily ship orders by Federal Express. We also offer USPS for smaller orders shipped anywhere. We ship orders to Canada by USPS only. If an item is out of stock, we contact our customers via email or by phone. Once the the order is shipped out, the tracking information is provided to the customer via email so as to track their package & watch for the package on line from the convenience of their homes. Therefore it is important that customers update their contact information . We ship out packages from our warehouse on the East Coast located in Ohio, therefore it normally takes about 2- 8 days for delivery depending on your location.

Customers can select Signature Required option if you must have signature for your package. There is a $ 3.00 charge for this option. But customers are not required to be at home to accept delivery of their package if signature is not required by them.

COMBINED SHIPPING

Can I save on combined shipping if I buy several items?

Our shipping cost have been averaged out over thousands of orders and for on-line ordering convenience, we base shipping cost on the total weight of the package & the destination. Our shipping calculator is tied to the Federal Express & USPS system. This allows us to keep our shipping and handling cost down and provides quick online shipping calculations for each customer order.

RETURNS/EXCHANGES

How do I exchange/return?

For details see our complete return/exchange policy on line. To return or exchange an item customers must complete our contact us on-line form to obtain a return authorization number. It is very important to include all of your information regarding the purchase so we can correctly and promptly complete your return. All of our products can be returned unused within 15 days of receiving it for a refund excluding shipping charges. There will be a 20% restocking fee for all returned saddles and for all other items returned without the original packing.

NEW MERCHANDISE ONLY

Have these products been used?

We sell only new products. All of our merchandise are new, never been used.

SATISFACTION GUARANTEED

Your Complete Satisfaction is Guaranteed. If for some reason you are not satisfied with one of our products you can return unused merchandise back within three days with prior approval for a full return, minus shipping.